Privacy Policy

1. Introduction

11bola operates an online gaming platform serving players throughout Indonesia. We understand that when you share your personal information with us, you place your trust in our ability to protect it. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

This policy applies to all users of 11bola services, including visitors to our website, registered players, and anyone who interacts with our platform through desktop or mobile devices. We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

As an online gaming platform operating in Indonesia, 11bola is committed to compliance with applicable data protection laws and regulations. We recognize that Indonesian players entrust us with sensitive personal and financial information, and we take that responsibility seriously. Our data protection practices are designed to give you control over your information while enabling us to provide secure, reliable, and personalized gaming services.

2. Information We Collect

11bola collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

Personal Identification Information

When you register an account with 11bola, we collect personal identification information including:

• Full legal name as it appears on your Indonesian identification document (KTP)
• Date of birth to verify you are at least 21 years of age
• Residential address, city, and postal code in Indonesia
• Valid email address for account communications and security notifications
• Mobile phone number for account verification and two-factor authentication
• Copy of your Indonesian ID card (KTP) or other government-issued identification for KYC (Know Your Customer) verification purposes
• Username and password that you create for accessing your account

Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, we collect:

• Bank account details including bank name, account number, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata)
• E-wallet account information for services such as OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposits, withdrawals, bets placed, game results, and account balance changes
• Payment method preferences and transaction amounts in Indonesian Rupiah (IDR/Rp)
• Bonus claims, wagering progress, and promotional participation records

Technical and Usage Information

When you use 11bola services, we automatically collect certain technical information:

• IP address, device type, operating system, and browser type
• Pages visited, links clicked, games played, and time spent on our platform
• Login timestamps, session duration, and account activity logs
• Geographic location data (city/region level, not precise GPS coordinates) based on IP address
• Cookies, web beacons, and similar tracking technologies (see Section 6 for details)
• Error reports, crash logs, and performance metrics to improve platform stability

Communications and Support Data

When you contact our customer support or participate in surveys, we may collect:

• Contents of your messages, emails, live chat conversations, and support tickets
• Feedback, ratings, and survey responses about our services
• Marketing preferences and communication consent settings

3. How We Use Your Information

11bola uses the information we collect for legitimate business purposes that enable us to provide, maintain, protect, and improve our services. Specifically, we use your information for the following purposes:

Account Management and Service Delivery

• Creating, maintaining, and authenticating your 11bola account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, live casino, slots, and other gaming products
• Tracking your gameplay, bets, winnings, and account balance in real-time
• Delivering customer support and responding to your inquiries via live chat, email, or WhatsApp
• Sending essential account notifications including transaction confirmations, security alerts, and policy updates

Compliance and Security

• Verifying your identity, age (21+), and residency in Indonesia through KYC procedures
• Preventing fraud, money laundering, underage gambling, and other illegal activities
• Detecting and preventing multiple accounts, bonus abuse, and terms violations
• Complying with legal obligations, regulatory requirements, and law enforcement requests
• Monitoring account activity for signs of problem gambling and implementing responsible gaming measures
• Protecting the security and integrity of our platform against cyberattacks, hacking attempts, and unauthorized access

Marketing and Personalization

• Sending promotional offers, bonus notifications, and updates about new games (with your consent)
• Personalizing your gaming experience based on your preferences and playing history
• Conducting market research and analyzing user behavior to improve our services
• Providing tailored recommendations for games, sports events, and promotions

Platform Improvement and Analytics

• Analyzing platform performance, user engagement, and technical issues
• Improving website design, mobile app functionality, and user interface
• Developing new features, games, and services based on player feedback
• Optimizing payment processing, withdrawal speeds, and transaction reliability

4. Information Sharing and Disclosure

11bola does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

Service Providers and Business Partners

• Payment processors and financial institutions to facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay)
• Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others to deliver casino games and slots
• Identity verification services to conduct KYC checks and prevent fraud
• Cloud hosting providers and IT infrastructure partners to store and secure data
• Customer support platforms to manage live chat, email, and ticket systems
• Analytics and marketing service providers (with your consent) to measure platform performance and deliver promotional content

All third-party service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize. They are prohibited from using your data for their own purposes.

Legal and Regulatory Compliance

• Law enforcement agencies, regulatory bodies, or government authorities when required by law or legal process
• Courts, arbitrators, or legal counsel in connection with disputes, litigation, or regulatory investigations
• Anti-fraud and anti-money laundering organizations to prevent financial crimes

Business Transfers

In the event that 11bola is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing, for example when you participate in co-branded promotions or third-party contests.

5. Data Security Measures

Protecting your personal information is a top priority at 11bola. We implement comprehensive technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same security standard used by banks.
• Secure Servers: Your personal and financial information is stored on secure servers located in protected data centers with restricted physical access, 24/7 monitoring, and backup systems.
• Firewalls and Intrusion Detection: We employ advanced firewalls, intrusion detection systems, and anti-malware software to prevent cyberattacks and unauthorized access attempts.
• Access Controls: Only authorized 11bola personnel with a legitimate need to access your information are granted permission, and all access is logged and monitored.
• Password Protection: Your account password is encrypted using one-way hashing algorithms, meaning even 11bola staff cannot view your actual password.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) via SMS or email to add an extra layer of security to your account login.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and third-party audits to identify and address potential security risks.
• Fraud Monitoring: We monitor account activity for suspicious behavior, unusual transaction patterns, and potential fraud in real-time.

While we take extensive precautions to protect your information, no system can be 100% secure. You also play a crucial role in security by keeping your login credentials confidential, using a strong unique password, logging out after each session, and reporting any suspicious activity immediately.

6. Cookies and Tracking Technologies

11bola uses cookies and similar tracking technologies to enhance your experience, improve platform functionality, and analyze usage patterns. Understanding how we use these technologies helps you make informed choices about your privacy.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website. They help us recognize you, remember your preferences, and provide a personalized experience.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may affect your ability to use certain features of 11bola. For optimal performance and security, we recommend leaving essential cookies enabled.

7. Your Privacy Rights

As a 11bola user, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal information we hold about you. Contact our support team to request your data.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information by closing your account. Note that we may retain certain information for legal compliance, fraud prevention, or dispute resolution purposes.
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances, such as when you contest the accuracy of your data.
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used format that can be transferred to another service provider.
• Right to Object: You can object to our processing of your information for marketing purposes at any time by unsubscribing from promotional emails or adjusting your communication preferences.
• Right to Withdraw Consent: Where we process your information based on your consent (e.g., for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our customer support team via live chat, email, or WhatsApp. We will respond to your request within 30 days and may require identity verification to protect your information.

8. Data Retention

11bola retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: While your account is active, we retain all account information, transaction history, and gaming records to provide ongoing services.
• Closed Accounts: After you close your account, we retain certain information for 5 years to comply with financial regulations, anti-money laundering requirements, and for dispute resolution purposes.
• Marketing Data: If you unsubscribe from marketing communications, we will remove you from promotional lists immediately but may retain a record of your opt-out preference.
• Support Communications: Customer support records are retained for 3 years for quality assurance and training purposes.
• Legal Requirements: Information required by law or regulation is retained for the period mandated by applicable legislation, which may exceed our standard retention periods.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

9. Changes to This Privacy Policy

11bola may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email to the address associated with their account
• Display a prominent notice on our website or mobile app
• For significant changes that affect your rights, request your explicit consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of 11bola services after changes have been posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how 11bola handles your personal information, please contact our Data Protection team:

• Email: [email protected] (Plain text display only, not a clickable link)
• Live Chat: Available 24/7 on our website and mobile app for immediate assistance
• WhatsApp: +62 812 3456 7890 (Available daily 08:00-24:00 WIB)
• Response Time: We aim to respond to all privacy inquiries within 3 business days

Our Indonesian-speaking support team is trained to handle privacy-related inquiries with confidentiality and professionalism. When contacting us, please provide your account details and a clear description of your request to help us assist you efficiently.