Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "11bola," "We," "Us," "Our" refers to the 11bola online gaming platform, its operators, and affiliated entities providing gaming services through the domain 11bola.cam.
• "Player," "You," "Your" refers to any individual who registers an account, accesses our website, or uses any of our gaming services.
• "Account" refers to the personal gaming account you create with 11bola to access our services, place bets, and manage funds.
• "Services" refers to all gaming products, features, and functionalities provided by 11bola, including but not limited to sports betting, live casino games, slot games, and related entertainment offerings.
• "Website" refers to the 11bola.cam domain and all associated subdomains, mobile applications, and digital platforms through which our services are delivered.
• "Deposit" refers to funds transferred by a player into their 11bola account for the purpose of wagering on games or placing bets.
• "Withdrawal" refers to the process by which a player requests to transfer funds from their 11bola account balance to their designated bank account or e-wallet.
• "Bonus" refers to promotional credits, free spins, cashback, or other incentives provided by 11bola subject to specific terms and wagering requirements.

2. Eligibility and Account Registration

To register an account and use the services provided by 11bola, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration. 11bola strictly prohibits underage gambling and reserves the right to request proof of age at any time.
• You must be a resident of Indonesia with a valid Indonesian identification document (KTP). We do not accept registrations from jurisdictions where online gambling is prohibited by law.
• You must provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, email address, and phone number.
• You may register only one account per person, household, or IP address. Multiple accounts created by the same individual will be closed, and any associated funds may be forfeited.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party.
• You acknowledge that all transactions made under your account credentials will be considered valid and authorized by you, and you accept full responsibility for all activities conducted through your account.
• You must complete the KYC (Know Your Customer) verification process by submitting a clear photo or scan of your Indonesian ID card (KTP) before making your first withdrawal. Failure to complete verification may result in withdrawal delays or account suspension.

11bola reserves the right to refuse registration, suspend, or terminate any account that fails to meet these eligibility requirements or violates any provision of these Terms & Conditions. We may also request additional documentation to verify your identity, age, or residency at our sole discretion.

3. Account Management

Your 11bola account is personal to you and must not be used by any other person. The following rules govern account management:

• You are responsible for all activity that occurs under your account, including all bets placed, deposits made, and withdrawals requested, regardless of whether such activity was authorized by you.
• You must notify 11bola immediately if you suspect unauthorized access to your account or any security breach. We will investigate such reports and take appropriate action, but we are not liable for any losses incurred prior to notification.
• You may request account closure at any time by contacting our customer support team. Upon closure, any remaining balance in your account will be returned to you via your registered payment method, subject to verification and wagering requirement completion.
• If your account remains inactive (no login or transaction) for a period of 12 consecutive months, 11bola may classify it as a dormant account and charge a monthly maintenance fee of Rp 50,000 until the balance is depleted or you reactivate the account.
• You must keep your registered email address and phone number current. 11bola uses these contact details for important account notifications, security alerts, and promotional communications. You may opt out of marketing communications but cannot opt out of essential account-related messages.
• 11bola reserves the right to suspend or permanently close any account that violates these Terms & Conditions, engages in fraudulent activity, or exhibits patterns of problem gambling behavior.

4. Deposits and Withdrawals

11bola supports multiple payment methods tailored for Indonesian players, including bank transfers and e-wallet services. The following terms apply:

Deposits:

• The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, but individual transactions may be subject to limits imposed by your bank or payment provider.
• We accept deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata, as well as e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja.
• All deposits are processed instantly and reflected in your 11bola account balance within minutes. If you do not see your deposit credited within 15 minutes, please contact customer support with your transaction reference number.
• You may only deposit funds from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited and will be returned to the sender minus any processing fees.
• 11bola does not charge deposit fees, but your bank or payment provider may impose their own transaction charges, which are your responsibility.

Withdrawals:

• The minimum withdrawal amount is Rp 100,000. The maximum withdrawal amount per transaction is Rp 50,000,000. Larger withdrawals may be processed in multiple transactions.
• Withdrawals can only be made to the same bank account or e-wallet from which you made your deposits, and the account must be registered in your name. This anti-money-laundering measure protects both you and 11bola.
• You must complete the KYC verification process before your first withdrawal. Unverified accounts will have withdrawal requests placed on hold until verification documents are submitted and approved.
• Most withdrawal requests are processed within 3 minutes during business hours (09:00-21:00 WIB Monday through Sunday). Withdrawals requested outside these hours will be processed on the next business day.
• If you have claimed a bonus, you must meet the associated wagering requirements before any winnings derived from that bonus can be withdrawn. Attempting to withdraw before completing wagering requirements will result in forfeiture of the bonus and any winnings generated from it.
• 11bola reserves the right to request additional verification documents or decline withdrawal requests if we suspect fraudulent activity, money laundering, or violation of these terms.

5. Bonuses and Promotions

11bola offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements. The following general rules apply:

• Bonuses are available only to eligible players who meet the requirements specified in each promotion's terms. Requirements may include minimum deposit amounts, specific payment methods, or account verification status.
• Unless otherwise stated, all bonuses carry a wagering requirement that must be completed before any bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are typically expressed as a multiple (e.g., 30x the bonus amount).
• Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute 10-20%. Check each promotion's terms for specific contribution rates.
• Bonuses have expiration dates, usually ranging from 7 to 30 days from the date of issue. Unused bonuses and unmet wagering requirements will expire after this period, and any remaining bonus funds will be removed from your account.
• You may have only one active bonus at a time. If you claim a new bonus before completing the wagering requirements of a previous bonus, the old bonus and any associated winnings will be forfeited.
• Bonuses cannot be withdrawn as cash; they must be wagered according to their terms. Only the winnings generated from bonus play, after meeting all requirements, can be withdrawn.
• 11bola reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We also reserve the right to exclude players from promotions if we suspect bonus abuse or fraudulent activity.
• Maximum bet limits apply when playing with bonus funds, typically Rp 25,000 per spin or bet. Exceeding these limits may void the bonus and any winnings.

6. Gaming Rules and Conduct

All players must adhere to fair gaming practices and respectful conduct while using 11bola services. The following rules apply:

• You agree to use our services for personal entertainment purposes only. Commercial use, professional gambling, or any form of arbitrage betting is strictly prohibited.
• You must not engage in any form of collusion, cheating, or exploitation of software errors or bugs. Any winnings derived from such activity will be voided, and your account may be permanently closed.
• You must not use any automated software, bots, or third-party tools to place bets or manipulate games. All bets must be placed manually by you.
• You must not attempt to gain an unfair advantage through bonus abuse, creation of multiple accounts, or coordination with other players to exploit promotions.
• 11bola uses certified Random Number Generator (RNG) technology for all games. Game outcomes are determined by chance and cannot be predicted or influenced. We do not tolerate accusations of game manipulation without evidence, and all games are regularly audited for fairness.
• Sports betting rules follow industry-standard guidelines. Bets are settled based on official results provided by recognized sporting bodies. In cases of postponed or abandoned matches, specific sports betting rules will apply as detailed in our sportsbook terms.
• You must not engage in abusive, threatening, or inappropriate behavior toward 11bola staff or other players. We maintain a zero-tolerance policy for harassment and reserve the right to terminate accounts of abusive users.
• Disputes regarding bet settlements, game outcomes, or account issues must be reported to customer support within 30 days of the disputed event. Claims submitted after this period will not be considered.

7. Limitations of Liability

By using 11bola services, you acknowledge and agree to the following limitations of liability:

• 11bola provides gaming services on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free, or secure access to our website or services at all times.
• We are not liable for any losses, damages, or expenses arising from website downtime, server errors, software malfunctions, internet connectivity issues, or third-party service provider failures beyond our reasonable control.
• You are solely responsible for ensuring that your use of 11bola complies with applicable laws in your jurisdiction. We do not provide legal advice and cannot be held liable for any legal consequences you may face.
• 11bola is not liable for any losses arising from unauthorized access to your account due to your failure to keep your login credentials secure.
• We are not liable for delays or failures in processing deposits or withdrawals caused by third-party payment providers, banks, or e-wallet services.
• In the event that a game malfunction voids all affected bets, 11bola's liability is limited to refunding the stake of the affected bet. We are not liable for any potential winnings that might have resulted from the bet.
• Our total aggregate liability to you for all claims arising from your use of our services shall not exceed the total amount you have deposited into your 11bola account in the 12 months preceding the claim.

8. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with international gaming industry standards and best practices. Any disputes arising from these terms or your use of 11bola services should be resolved through the following process:

• First, contact our customer support team to attempt to resolve the issue informally. Most disputes can be resolved quickly and amicably through direct communication.
• If the issue cannot be resolved through customer support, you may submit a formal written complaint to our disputes department, providing all relevant details, account information, and supporting documentation.
• 11bola will investigate all formal complaints and provide a written response within 14 business days. Our decision in such matters shall be final and binding.
• By using our services, you agree to resolve disputes through negotiation and internal complaint procedures before pursuing any external legal action.

11bola reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via email or website notification. Continued use of our services after such changes constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected] (Plain text display only, not a clickable link)
• Live Chat: Available 24/7 on our website and mobile app
• WhatsApp: +62 812 3456 7890 (Available daily 08:00-24:00 WIB)
• Operating Hours: Customer support is available 24 hours a day, 7 days a week to assist with inquiries, account issues, or technical support.

Our Indonesian-speaking support team is committed to providing timely, professional assistance to ensure your experience with 11bola is safe, enjoyable, and compliant with all applicable terms and regulations.